Primary Reviews
(Rated by 2073 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
25
%OFF25
%OFF25
%OFFOverall Rating
4.0
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.0
- Return Policy4.5
- Price & Quality5.0
- Shipping & Delivery5.0
Recent Customer Reviews (8)
Jasmine Thomas
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Harvey Fuller
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Eleanor Cloutier
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John Aranda
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Eleanor Walker
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Russell Schafer
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Burrell Gagné
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Reynir Sigfússon
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Payment Methods
Accepted Payment Options:
Prices for items on Primary.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Payment Process
- Payments can be made online during the checkout process.
- For Primary credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Primary Pros & Cons
Pros
1
Quality: The fabrics used are soft and sturdy, with OEKO-TEX Standard 100 certification, ensuring no risk to human health and a skin-friendly pH level.
2
Variety: Offers a wide range of clothing for babies, kids, and adults, providing something for everyone.
3
Customer Service: Known for prompt and helpful customer service, ensuring any issues or queries are dealt with effectively.
4
Affordability: Prices are kept low by selling exclusively online, making shopping simple and affordable.
5
Inclusivity: Emphasizes gender-neutral clothing, free of logos, slogans, and excessive patterns, promoting inclusivity.
CONS
1
Certification Issues: There have been reports of false advertising regarding GOTS and OEKO-TEX certification, with some customers not receiving certified products despite claims.
2
Customer Dissatisfaction: Some customers have experienced poor fabric quality, such as pilling, and high prices for non-certified organic products.
3
Return Policy Limitations: While free returns and exchanges are offered, there have been issues with obtaining prepaid USPS return labels, especially with pop-up blockers enabled.
Primary Features and Benefits
Features
Quality
The fabrics used are soft and sturdy, with OEKO-TEX Standard 100 certification, ensuring no risk to human health and a skin-friendly pH level.
Variety
Offers a wide range of clothing for babies, kids, and adults, providing something for everyone.
Customer Service
Known for prompt and helpful customer service, ensuring any issues or queries are dealt with effectively.
Affordability
Prices are kept low by selling exclusively online, making shopping simple and affordable.
Inclusivity
Emphasizes gender-neutral clothing, free of logos, slogans, and excessive patterns, promoting inclusivity.
Free Shipping
Orders over $75 receive free standard shipping.
Cyber Week Special
Place any order $50+ (after discounts) to unlock an entire year of free shipping, no minimum.
Free Returns
Returns are free within 90 days with a prepaid USPS return label.